Quick answers to the most common questions. If you need personal help, use the contacts panel on the right.
No. XMR Exchange does not require registration, KYC, or identity verification. We only ask for an email address to notify you about your order status.
Most orders are processed within 15–60 minutes during working hours (09:00–23:00 MSK). Network confirmation time may affect the total duration.
Limits are set individually for each currency pair and are shown in the exchange form after you select a direction.
You will see the wallet address where to send your funds. As soon as the transaction is confirmed, we process the exchange and send the coins to your address.
An order can be cancelled before you send funds. If the payment has already been made, contact support to discuss a refund.
We keep only the minimum information required to process an order. We do not store logs of your online activity, IP addresses, or personal documents.
Contact support as soon as possible via Telegram, Jabber or TOX. If the transaction is recoverable, we will help fix the order.
Currently we exchange cryptocurrencies only. Check the exchange form for the list of supported coins and tokens.